FREQUENTLY ASKED QUESTIONS

WHEN ARE YOU AVAILABLE TO HELP WITH AN EMERGENCY?

In addition to providing emergency services during regular daytime business hours, Whalen Restoration Services can help with an emergency 24 hours a day, seven days a week, 365 days a year.

CAN I COUNT ON A QUICK RESPONSE IN AN EMERGENCY?

Whalen Restoration Services promises to respond to all emergency calls within one hour.

SHOULD MY INSURANCE COMPANY SEE THE DAMAGE AT MY PROPERTY BEFORE WHALEN RESTORATION SERVICES PROVIDES THE EMERGENCY SERVICES?

Most insurance policies require the policyholder to protect the property from further damage, so it is important to contact us so that the all reasonable and necessary measures are taken and all appropriate emergency services can be provided. The smart property owner wants to take advantage of our skills and experience in mitigating the loss.

ARE YOU LICENSED AND INSURED?

Yes, Whalen Restoration Services has been in business for over 25 years and holds Home Improvement and Construction Supervisor licenses in the Commonwealth of Massachusetts. Our employees are bonded and are covered by our workers compensation insurance.

IS WHALEN RESTORATION SERVICES CERTIFIED TO DO THE WORK I NEED TO HAVE DONE?

Yes, we are certified in water damage restoration, fire and smoke restoration, and mold remediation.

DOES WHALEN RESTORATION SERVICES GUARANTEE ITS WORK?

We provide a two year guarantee of workmanship from date of completion.

WHAT ARE THE ADVANTAGES OF HIRING WHALEN RESTORATION SERVICES RATHER THAN A GENERAL CONTRACTOR?

Our restoration techniques differ from general contracting reconstruction. We offer complete interior and exterior remodeling services. We ensure a high standard of quality and swift job completion. And we always agree with the agent, adjuster and homeowner on the price and the scope of the estimate when dealing with a covered loss before initiating work, other than the emergency service work required to mitigate the loss.