We had a burst pipe which did some major water damage. A neighbor had recommended Whalen and we are so glad we followed suit. What I thought was going to be an overwhelming ordeal was simply not. Everyone I dealt with from the on-site crew to the office staff were easy to work with. John, my on the job go-to guy, always took the time to explain the process and his suggestions were always spot on. I thought dealing with the insurance issues would be a major hassle but again I was wrong. Bill W. made sure to go through the steps with me and dealt with so many of the insurance issues directly with them. Additionally we had them install new windows and doors. The house looks and feels brand new. Highly recommend.
Bill Whalen, John Baylis, and the entire crew and staff of Whalen Restoration were all a pleasure to work with and they did an amazing job with the restoration of our office. When I learned that our office had been destroyed by a fire I was devastated. Bill and John were right there with me from the day of the fire providing emergency services until completion of the renovation. They worked with the insurance companies and helped me through every step of the process. They even helped with moving into temporary office space and then back into our beautifully renovated office. The quality of their work and craftsmanship is superior. Their professionalism, knowledge and support was reassuring and they helped us get through a very difficult and disruptive event. I am very appreciative and would like to thank Bill, John, and the entire crew and staff of Whalen Restoration for all their help and support and for a job well done!
We would like to thank you and your staff for turning what was initially a disaster into an incredibly beautiful dream, much beyond our imagination! Even the nightmare (especially for Craig!) of walking into a steamy, flooded home with a waterfall in the dining room was readily remedied by the immediate arrival of our plumber, quickly followed by your expert team.
Beginning on that first evening, you and your staff provided the much-needed assurance that you would help us through the process of restoring our home. You all held your promises and helped make our Cape Cod dream a reality!
You and your staff were always professional, attentive and also honest with your opinions regarding our own ideas and we truly appreciate that. We cannot say enough about how wonderful your staff has been to us. We would like to thank Mary for kindly responding to our calls/emails and for conveying our messages to your team. We can’t thank John enough for his expertise and attention to detail, as well as his patience and frequent communication with us throughout the entire project. We want to thank Jose for his ideas and beautiful craftmanship and carpentry. As you well know, we highly value your company’s expertise which is why even after our renovation/restorations were completed, we asked you to construct our new deck and fireplace mantel ~ we just love what John and Jose and team did with them both!
Our final thanks goes to you Bill for helping us through the whole process from beginning to end - your job of negotiating with insurance companies isn’t as “pretty” as a built-in cabinet or fireplace mantel, but without your dedication and persistence, none of it can happen. Thank you also for gathering this wonderful staff and obviously maintaining a culture of pride and excellence in the work that you all do.
We are greatly thankful to you all for our “new” home… so until our next “project," feel free to stop by and say hi when you are in our neighborhood!
Whalen Restorations saves the day again! In the 15 years of living in our home, we have experienced 3 different water leaks - with each incident Whalen Restoration responded IMMEDIATELY for the emergency water damage clean up - which is vital for mitigation of mold. His carpenters and painters are on point, professional and keep things tidy while working. During our most recent incident, the Whalen crews were all super Covid safe, as well. Bill Whalen takes the time to meet in person to discuss insurance claim info, repair options, and preferred time frames for work. Whalen comes highly recommended by our Insurance Company and with good reason. Another happy customer!
Whalen to the rescue! We had a water leak in our upstairs bathroom that caused significant ceiling damage with only three working days before our next renters were arriving at our home. Bill and his team quickly resolved our issues well ahead of the renters check-in time. The work was completed both professionally and competently. We highly recommend Whalen for any and all emergency issues.
On a suggestion from a friend I called Whalen to to take care of heavy smoke and soot damage to our home. Could not have had a better crew. From preliminary inspection, clean up, painting and dry cleaning of carpets and draperies, the guys at Whalen were terrific. They treated our home and our family as if it were their home and family. I would highly recommend Whalen Restoration to anyone who has any of those issues.
We’ve had many contractors repair different properties on the cape since 1985. By far, Whalen Restoration has been the most, competent and reliable company we’ve hired, even despite COVID. The work is high quality and done in a timely manor. John Bayles, the Project Manager, is a gem and a true professional. They were responsive to the many issues that came up over the course of the project.
After a bathroom leak became a small flood with mold, a neighbor recommended Whalen. I was reassured when the insurance adjuster also had had positive experiences with them. They did the demolition and remediation quickly and were meticulously clean and careful. The reconstruction was also excellent; the place looks terrific and everything was neat as a pin. Thanks to Bill Whalen, John Baylis and their crews!