Testimonials Whalen Restoration Services Inc.

Dear Mr. Whalen,

I want to thank you for all your hard work and help getting through the initial insurance issues.  Second I want to thank all at Whalen Restorations that worked on my Cape House water damage restoration, John Baylis was very professional kept me updated and met the scheduled deadline. All crews were neat and professional and the house was put back together beautifully my wife and I (especially my wife) are extremeely pleased with the finished product.  It was a pleasure doing business with Whalen restoration and would recommend them to anyone who would need their services.
 
Thanks again
 
Jack Shea
Harwich MA

Bill Whalen
Whalen Restoration Services Inc.
22 American Way
South Dennis, MA 02660

Dear Bill,

I wanted to take a moment to say what an incredibly positive experience we had working with Whalen Restoration Services.  I interviewed a few different cleaning companies initially and chose your company based on the honest and pleasant interaction I had with Mike Raymond.  I liked that Mike was so personable and direct in his communications.  He described what sets your company apart from others and he described the overall cleaning process. It was clear to me that Mike would make sure that everything was handled correctly and it was!

I liked the fact that your company has many long term employees and that it seems like a family.  Todd LeMay was extremely helpful to me on the first day of cleaning when he helped me overcome the emotional side of this process.  It’s a difficult thing to suddenly have new people come into your home who will become very intimate with everything in it.  But instead of trying to brush off my concerns, he acknowledged my feelings and he took the time to assure me that I could feel “safe.”

And our home was safe.  Jake and Philip, who were the main workers on the job, were amazing.  They are genuinely courteous and conscientious.  To me that was just as important as the cleaning job that they did.  Ad the cleaning they did was A+.  Everything was cleaned meticulously and put away the way it was found.  I was in awe of their professionalism.

Scott did a wonderful job with the painting, making sure it was done correctly.  And all my interactions with Kathleen on the phone were very professional and pleasant.

Overall, I would like to thank your whole team for such a great experience, especially during circumstances that were difficult for our family to go through.  You have an amazing group of employees.  They really care about doing their best and it shows!  They left me saying “Wow!”  And I can assure you that if I am ever in a position to recommend your company I certainly will!


Sincerely,

Kristin Sullivan
South Yarmouth, MA

Dear Bill,

When our home was devastated by fire in October we had no idea where to turn or what to do.  The house was beyond repair and needed complete restoration as it was down to the studs.  You  and your crew made our worst nightmare easier to deal with for which we are very grateful.  Working with you and the adjuster was a very smooth process and we know that we were lucky to have both of you working on our behalf and giving us vision and guidance.

Our restored home is beautiful, and every square foot used to its fullest with your help in redesign.  We could never have done this without you.  We are grateful to have had the pleasure of working with you all, and know that whatever our need may be that your company is there for us.

Again, many thanks to a group of attentive professionals, from top to bottom, who always were there for help when we needed it most !

Sincerely,

Dotty Healy  
Brewster, MA

Dear Sir,

I would like to express my sincerest thanks to you and your employees for their assistance and support provided to the Town of Yarmouth and the Xiarhos family on July 30th and the 31st.

None of us imagined that Cpl. Nicholas G. Xiarhos home coming would attract the large number of persons that it did. It was truly a very special day for our community and Cape Cod. This was evidenced by the thousands of people standing along the home coming route when we escorted Nicholas home to Yarmouth. I am told that we had over 7,000 people attend the wake at the high school and thousands of people at the funeral service and route to the National Cemetery. It was extremely comforting to know that you were there to help our community and your police department pay their respects to a true hero. I was particularly impressed with your unselfish donation of the eight fans to help keep the family, honor guards and the thousands of people who paid their respects at the Dennis Yarmouth Regional High School more comfortable.

Your assistance was helpful and appreciated by the Marines, all public safety involved, our community and the Xiarhos family. I am extremely grateful to you for your donation during this difficult and challenging time. You showed what community is all about.

On behalf of the Xiarhos family and the entire Yarmouth Police Department family thank you for what you did for Cpl. Nicholas G. Xiarhos, the Xiarhos family, the women and men of the Yarmouth Police Department and our community.

Sincerely,
Michael J. Almonte
Chief of Police

Dear Bill,

My beloved home was completely rebuilt by the amazing Whalen Restoration team after a devasting fire which destroyed  my house and very nearly everything I owned.

I hardly know where to begin with my praise and gratitude  for all they did from day one of Emergency Boarding Up of the house, during the delicate  and highly detailed interior  and exterior  sifting and cleanup process of my possessions, waiting for the first Insurance check  and on and on until my house was totally reconstructed and simply gorgeous and all new!!!!!

As promised, from the day reconstruction began there were 2-7 vehicles at my site every work day until the re-construction was completed.   I stopped in nearly every day and was always  respectfully greeted by a happy group of  the nicest and most hardworking  and talented guys who gave me daily updates.   Each member of the team was an expert at what he did  and took great pride in his work.  Those qualities are so important.     My neighbors were also very impressed with the conduct of all who worked on my house and the courtesy shown to them.

Paul Dionne was my head contractor and he answered his cell phone every time I called him and was most patient with all my concerns and questions.  We even had fun shopping together for all the floor coverings, tiles, appliances, designing the new kitchen and bathrooms.  His expertise was invaluable to me throughout the rebuild process.

I couldn't be happier with my new fabulous home.  Every guest comments on the top quality workmanship and products they see.  It's beautiful!!!!!

Bill kept his word every step of the way!

Fondly,

Bonnie Shields
Centerville

Whalen Restoration Services, Inc.
22 American Way
South Dennis, MA 02660

To Whom It May Concern:

Seldom in this day and in this world has one had the opportunity to write and record this type of letter. I would be extremely remiss to fail to acknowledge the remarkable remodeling of my home and kitchen after a devastating house fire.

A house fire is a calamity at any age and at my age of 91 it initially seemed overwhelming. Thanks to Mr. Whalen and his Whalen Restoration Company it has been a pleasure and a beautiful success.

His scheduling has always been timely and at my convenience. His crew of men is a credit to each and to his business. The need to move my years of collecting knick knacks wa greatly respected and everything returned to its original place. Their teamwork and cooperation as well as good fellowship is an example of their leadership and effort to da an outstanding job.

I express my appreciation to each one and would unhesitatingly endorse Mr. Bill Whalen and his outstanding leadership and Company.

Sincerely,

Colonel John J. Wessmiller
US Army Retired

Dear Mr. Whalen:

The adjuster has made his final inspection of the work done by your crew at 148 Pachet Road in East Orleans. I have received a final check from Mass. Property Insurance for that work and have enclosed it, signed over to Whalen Restoration by me and my wife. It is enclosed.

I want to say that I think Whalen did an excellent overall job, and my wife and I were so pleased that we have already recommended your firm to our friends and neighbors in case they might have a similar problem. I also thank you for your personal attention, guidance and suggestions, which helped us greatly in getting through the problem from a considerable distance.

I would also like to particularly commend Jack Baylis, whose unflagging interest, suggestions, encouragement and overall initiative were invaluable throughout the whole process. Brian, your painter, did a truly marvelous job of painting, ably assisted by Rinaldo. Scott Marone and his cleanup crew also did a terrific cleanup job.

Finally, the men who did the floors (wooden and tile) had finished their work and departed by the time we arrived in East Orleans and I therefore didn't get their names, but they deserve credit for a really great job. A number of visitors to our house have asked to see the finished basement, and both my wife and I make sure to mention the name WHALEN prominently as we show it to them.

I hope, of course, never again to have to undergo an experience of this kind, but you and the whole Whalen crew made an unpleasant episode not only tolerable but something, in the long run, to be pleased about.

Sincerely,

Edward L. Jammison

Orleans,MA

Dear Bill,

            It is a pleasure to stand as a reference for Whalen Restoration Services.

            Following a major residential fire my wife and I faced many issues including decisions that had to be made quickly.  We had no knowledge of where or how to begin.  After discussions with several companies that offered similar services we decided Whalen Restoration should begin at least securing our property.  After educating ourselves about the daunting task of rebuilding our home, we felt that Whalen Restoration Services had the expertise to work with the insurance company and Bill could direct his competent crew to complete the task.  We never regretted our decision.  Not only did Whalen Restoration Services do a masterful job, Bill and his crew offered suggestions that at the time we reluctantly incorporated in the new plan, such as opening up the kitchen, dining room and living room, and redesigning some existing bedrooms to allow for a second MBR and bath on the first floor.  What a reading Bill had on how our preferences would change!

            Bill’s crew were hard workers, always eager to please, and considerate of what was left of our possessions.  We cannot say enough good things about them all.

            Having made lemonade out of lemons, we love our new house and proudly let our visitors know who was largely responsible for it.


                                                                                                Sincerely,

                                                                                                John P. Keefe
                                                                                                Harwichport

To whom it may concern:

If you're reading this, you're probably in a similar position that I was in late January, 2010 on a Friday night when I visited my house in East Dennis and found the pipes had burst on the second floor and the water had been running for weeks.

I called Whalen Restoration and they had a crew there within an hour to do the emergency work, which was so extensive they had a second crew there an hour later.

They had a crew there the next day cleaning up, and I met with Bill Whalen to discuss restoration and how to deal with the insurance company. He walked through the house with me and evaluated the damage, and gave me clear feedback on what I could expect to be covered by the insurance company. I planned to get a few contractors to quote on the project, and I spoke with my realtor and he gave a strong reference for using Whalen for both the emergency work and the restoration.

Bill and I met with the insurance company early that Sunday morning, and Bill aggressively represented my interests to the appraiser. Whalen documented the damage and created a detailed spreadsheet of the damage and the estimated costs to repair it, and negotiated with the insurance company, which wound up agreeing to virtually all of the coverage we requested.

I was very happy with the emergency work and with the support in finalizing compensation numbers with the insurance company, and I negotiated a restoration contract with Bill. I did not get competitive quotes because I think Bill gave me a fair deal and I doubt anyone else could have done the work in the tight timeframe. I wanted to move my family there for the summer, and Bill agreed to shoot for completion late June.

Once I got the checks from the insurance company, I signed the contract and Whalen had a crew in there within a couple of days. Seven of the nine rooms were pretty much gutted down to the studs, and Whalen had workers in there every day until completion end of June. On some days, there were over a dozen workers in the house.

Whalen Restoration finished the project on schedule and only slightly over budget. We did some major upgrades to the house, and Bill and his team made recommendations for improvements, and we agreed to virtually all of them--and we're glad we did. The quality of the work was excellent, and the team working on the project was professional. They followed through on every commitment they made, and all of the workers were friendly, articulate and proud of their good work. Whalen has a stable workforce of hard-working professionals, and I enjoyed working with all of them. We're thrilled with the craftsmanship throughout the project, and Paul the foreman was always available to answer any of our questions or to help us make quick decisions so we could stay on schedule.

If you've had major water or fire damage, you likely have to make a lot of difficult decisions in a short timeframe. If you're like me, you probably don't have a lot of experience in negotiating with insurance companies or managing major restoration projects. Having Whalen Restoration on your side will not only help you get the fairest deal possible from your insurer, it will also help you restore and upgrade your house quickly and efficiently.

If you would like to see photos of our restoration or have any questions about this reference, please feel free to contact me. I'm very pleased with the work Whalen Restoration did on my house, and I hope that you hire them so you can look forward to similar results.

Best wishes on your restoration,
C. Carroll
East Dennis, MA

January 25, 2012

Dear Bill,

We would like to take this opportunity to thank you and your workers for a job well done. You turned a very stressful time for us into a very positive experience. Your decency and consistency about all you promised to do, and fine talented staff, are elements we will never forget about this project. With the carpentry expertise of Sammy and Renato; the precision of painters Scott and Brian; and the skill of tile installer Jerry; and many others behind the scene, we have virtually a brand new home!

Your "Go to man" Paul was at our disposal, it seemed, 24/7 to ease our concerns through every stage of the project. His resourcefulness, calm demeanor, and can-do attitude were so appreciated.

Without reservation or hesitation I would be happy to offer a recommendation for Whalen Restoration.

Gratefully yours,
J. & D. Cronin

Dennis,MA

Dear Bill,

A couple of weeks have passed since the fire and thanks in great part to you and your team things are completely back to normal. It's never easy to deal with the crisis associated with a fire especially in the peak of season going into an extremely busy weekend. It looked by all accounts that we were going to be out of service for three to five weeks, and three days later through an incredible effort led by you and your amazing team it was business as usual.

I literally called you while the fire was still blazing and your team showed up within hours with a full crew to do whatever it took to meet our needs. They worked tirelessly throughout the weekend in a carefully coordinated effort with a multitude of vendors to develop and execute an outstanding plan. You gave comfort to our insurance company, the local town inspectors, as well as our entire management team letting us know that you were here to meet our needs.

The resort was at full capacity and we had a very high profile wedding during the weekend. Our guests barely knew there was an incident. It's rare in this day and age to find such a sincere commitment and willingness to do whatever it takes to get it done. It is also worth noting that this is not the first fire you helped us with and it's clear now that your recent efforts were not an aberration, but instead common practice.

Your entire staff was exemplary; always kind and courteous while displaying complete professionalism at all times. I simply can't thank you enough and I sincerely want you to know how much we appreciate your efforts. I suppose it's ironic that I'm not inclined to say that I hope to work with you again; however, please know if needed you will be my first call.

Please let your team know how grateful we are and if there is anything at all that I can do for you in the future, don't hesitate to call. In the meantime, I wish you a prosperous and enjoyable summer.

Sincerely,
Mark J. Novota
Managing Partner Wequassett Resort and Golf Club

Dear Whalen Restoration,

I wanted to thank you for your rapid response to our freezer crisis. With opening day at Stony Brook Elementary School literally around the comer, your expediency combined with impressive professionalism was greatly appreciated. The men who worked to remove the contents of our freezer and restore it to a usable state were among the most efficient I've ever witnessed.

Thank you for restoring our peace of mind as well as our freezer!

Sincerely,
Denise C. Fronius
Principal

Dear Bill,

I would like to take this opportunity to express Lydia and my thanks for the professional and personal services that you and your associates provided to us when we experienced the terrible water damage to our house in Harwich.

From the first phone call to you until the job was completed, you made our very difficult experience as good as anyone could hope for.  From assistance in the decision making to the excellent quality of the workmanship, we truly felt that we had chosen the right contractor.

I can’t say enough about the way that Paul Dionne went out of his way to help us in every way possible including making himself available whenever I needed to meet with him.

I would like to thank Kathleen and the other ladies in your office.  Thanks to Bob Leger for his help and advice and to Mike Raymond and the guys who had to do all of the dirty work.

Although I don’t know all of the names of the different workers that worked on the house, please thank John, Sammy, the painter and the young fellow who installed the molding.  They were all very friendly and helpful when I saw them and the quality of their work was excellent.  Please let them know how much we appreciate their efforts.

As you know, we have some exterior work that needs to be done and we hope that we can work with you again.

Thanks again for all your help and understanding.
 

Sincerely,

Joe Sheehan

Harwich,MA

As a physician, I often meet people initially when things appear to be at their worst. Scared, confused, not comfortable with trusting themselves or their families with a stranger, my first job is not just diagnosing and treating the problem, but establishing a trusting and working relationship from the crisis to the cure.

In January,2011 I was called and told that a pipe and broken under the eave of the house, and despite dripping faucets and heat left on. Our house in Wellfleet was inundated with water. New to the role of the helpless and scared person , fortunately my caretaker told me to call Whalen Restoration for the immediate removal of water and damaged walls, ceilings and floors. Rarely have I been given some critical and perfect advice.

The house was purchased by my wife and I for our sons after many years of renting, and she created a home away from home , where the family would gather for holidays, birthdays and New Years. Losing her 3 years ago to a drunk driver made the house and its memories even more important to our family and friends. Today, it feels the same and looks even better than when it was on the house and garden tour for the Wellfleet Historical Society.  John, our foreman treated our home like his, making decisions long distance and in person easy. His suggestions always proved correct, and he and Mr Whalen had the house ready on time for the charity auction winners who use it when we are not present.

I am not sure that the disaster that befell my home could be considered a pleasure or a unique opportunity, but I would urge anyone who needs their help, for any of their services to employ Whalen Restoration. They were skilled and competent, but caring and totally honest. To us, they were a blessing, and John feels more like a friend than the man who rebuilt our home.

Jay S Schinfeld, MD
Wellfleet, MA

Mr. Bill Whalen
Whalen Restoration Services, Inc.
22 American Way
South Dennis, MA 02660

RE: Repairs, Restoration & Renovation
St. Peter's Lutheran Church
Harwich, Massachusetts

Dear Bill:

A large "Thank You" from the members of St. Peter's Lutheran Church for the outstanding job that Whalen Restoration Services did in response to the accident repairs and other services you perfonned following the accident at our building.

From the initial response and stabilization efforts to the final touches, your work crews and contractors did an excellent job in restoring the church for use with a minimal amount of time lost. Your foreman, John Bayliss was extremely helpful throughout the project and made us feel well taken care of.

We hope that another "disaster" does not occur that would require your services, but we have your number on speed dial for future use.

Thanks to you, John Bayliss work crews and contractors for a job well done.

Blessings,
Louis C. Meyer, Jr.
Restoration Coordinator
St. Peter's Lutheran Church

Dear Mr. Whalen,

My wife and I took some family members out for dinner early last December following a successful and demanding day of gathering leaves from our property. Upon our return home just two hours later, we found that water had been released onto our back hallway floor due to a malfunctioning valve which controlled the water flow to our washing machine. The washer was not in use that day. Water spread to the kitcen, dining room and, via air ducts in our floor, to our fully finished lower home level. It was just two and one half weeks before we were to leave on a ten week trip which would begin with two deparate Christmas visits to two elderly siblings not seen in several years.

Whalen Restoration Services, Inc. had previously performed magnificently for another sibling in Chatham whose home suffered similar damage when a hot water heater failed several years earlier. We called your company, and your team went to work immediately. They understood the obvious personal stress we were under; they explained the coordinated work schedule they contemplated; they explained how our relocation to other quarters would be necessary and helpful to do so as soon as possible considering our desired time constraints. We were ready, and your team was ready to get moving!

Whalen's several efficient teams came and went; we were in a nearby motel for two weeks, but we were briefed daily. It was very impressive to watch your teams work like clock components. Two days before our plannned departure, your project manager advised us that we could be back  in our home at day's end. We slept well, packed bags the next day for our trip, left on time, and came home yesterday to a perfectly restored home. In over fifty years of insurance coverage for such unforeseen damage, this was our first ever claim. Your company and our USAA coverage made it all end happily. Thank you, Bill Whalen!

Dana & Norm Kenneally

Chatham,MA