Frequently Asked Questions

Do you clean upholstery?

Yes we do, however we will need to test the upholstery prior to cleaning, to be sure our cleaning process is compatible with your furniture upholstery. Once it has passed “the test”, which by the way is usually the case, we will come back to clean your upholstery using our gentle, non toxic Chem-Dry cleaning system.

Do you use steam?

No we do not. We use the proven power of carbonation combined with heat and extraction. We use minimal water and we do not soak your carpet and pad. Our process makes it less likely that you could have a bacteria or mold growth issue due to the use of excess water.

How long will I have to wait before I can walk on the carpet?

1-2 Hours, depending on the conditions in your home.

Do you protect the carpet against stains?

We have a protector that we can apply at the time of cleaning for both carpets and upholstery. The protector will help guard against stains, and it makes it easier to clean in the future. It also allows you to clean up spills and stains in-between cleanings.

Do you use harsh chemicals?

No, The Natural, is green certified and contains no soaps, detergents, solvents, enzymes or harsh chemicals. Our product produces carbonated bubbles to clean thoroughly. The Natural does not leave a sticky residue that attracts dirt, requiring more frequent cleaning. Plus, our product is safe for your entire family and pets.

Do you clean area carpets?

Yes we do. If the conditions are right, we may be able to clean them in your home, but we highly recommend cleaning them in our state of the art, humidity and temperature controlled facility for the best results possible. We clean them, inspect then and wrap them before they are either delivered to you or you pick them up.

Can you remove stains?

We can remove most stains. We have an arsenal of the finest stain removal products and tools. If we can’t completely remove it, we can minimize it. “If we can’t remove it, no one can”.

How long have you been in business cleaning carpets?

We have been in business since 1986. We pride ourselves on excellent customer service. Our technicians are all trained to deliver the best customer service and excellent carpet cleaning. Our firm is certified 5 star and we have also been awarded the coveted title of  “Circle of Excellence”.

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