Tag Archives: home safety

It’s Personal…

What’s More Personal Than a Person’s Home?

HomeWe all hope that we’ll never need the services of a professional restoration company. The reality is that you or someone you know will have a situation that requires them. Why should Whalen Restoration Services be the first choice for Cape Cod, MA property owners? Most people want to work with an established company that has a great reputation. They want the company to be licensed and insured, the workers to be experienced and trained, and the best tools available to be used with up-to-date techniques. There isn’t a restoration company that won’t claim to have all of these positive attributes. Our special difference: Whether the project involves a residential property or a commercial property, our President, Bill Whalen, is tuned in to the needs of the owner.

Bill ensures that all of us at Whalen Restoration Services realize that there is nothing more personal than someone’s home. If put in the same situation we would want to be back in our own homes as soon as possible, and we work diligently to be sure that our clients are. Business owners have additional concerns, specifically the expense of being unable to operate the business while the restoration is ongoing. We helped one restaurant owner who had a fire just before a major holiday, and another restaurant owner whose building was hit by a car at the height of the summer season. Anyone who is familiar with Cape Cod knows that being closed during those times would be devastating for business! We also saved business for a hotel where, had we not responded in the fashion that we did, a wedding would have been forfeited. Our timely restorations also saved the insurance companies significantly in all of these cases. Bill’s empathy and understanding for the business owner contributes immensely to the successful completion of their restoration projects.

Many of us here at Whalen Restoration Services have homes and families of our own, so we completely understand that it is personal to have us in yours. This business is even family owned and operated. These are huge reasons why we’re committed to restoring every residential and commercial property to its pre-loss condition in a timely fashion with quality and courtesy.

Want to learn more about Bill and our office staff? Read on!

Burst Pipes! Preventing, Thawing & Fixing

Brrr, what a cold snap!

Picture_Whalen Blizzard (7)

Not only is it below 32 degrees F, with the wind chill and the heavy rain yesterday we have a recipe for severe pipe freezing. You can take a few simple steps to prevent your pipes from freezing and bursting, but if it’s too late there are other steps you can take to lessen the damage they cause.

To Prevent Frozen Pipes

  • If the property is only a seasonal property used in the warmer months, winterize it when not in use.
  • If you’re going away for a few days turn the water main off and open your faucets.
  • Keep your thermostat no lower than 65 degrees F day and night. Make sure you have enough fuel for your heating system, and have the system checked annually by a licensed professional.
  • Keep all your interior doors open so warm air can easily circulate. Open doors to cabinets that have plumbing running in them.
  • Make sure any exterior walls that have plumbing in them are insulated.
  • For pipes in un-heated areas, wrap them with insulation. Self-sealing foam insulation is easy to install, comes in different sizes to suit your pipes and is very affordable! Don’t forget the corners. They make special pieces for those, or you can miter the corners of straight pieces and foam tape the joint.
  • Seal any holes to the outside of your home (like where you may have had to drill for cable wire access) with expanding foam or calking.
  • Before freezing temperatures hit, make sure to shut off exterior water supplies like outdoor spigots and showers.
  • Install frost-free spigots. After installation you should still shut off the water supply and drain them before the temperatures start to dip below freezing.
  • SMART Tip: Install water detection sensors and/or smart thermostats. Something to keep an eye on things while you can’t, and alert you if something does go wrong.

To Thaw Frozen Pipes

Maybe the cold snap came as a surprise, or maybe the heating system failed at just the wrong time. Whatever caused the pipes to freeze, there are things you can do to property thaw them and hopefully avoid any breaks.

  • If you turn on the faucet and water doesn’t flow out, the plumbing is probably frozen. Leave the faucet open.
  • If you’re not sure where the freeze is, or if you can’t get to the frozen area, call a licensed plumber.
  • If you know where the freeze is and can easily access it, make sure to thaw it slowly and very carefully. Start by turning up the thermostat to increase warmth in the area.
  • SLOWLY apply heat to the frozen section of the pipe. A hair dryer would work well. You could also use a heat gun, but NEVER use an open flame device. Once the water is able to start working its way past the freeze it will help unfreeze the section. If you’re successful you should hear the water finally running out of the open faucet. Double check for any leaks!

What to do with Burst Pipes

First off, don’t panic. These things happen, and there are professionals who can help you with this exact situation.

  • Start by turning the water off at the main. If you can’t get to the main, you can call the town and request that it be shut off at the street. Assess if your heat and electricity are working (as long as you can do so safely!).
  • Call a licensed plumber to fix the broken pipe.
  • Call a property damage restoration specialist to help you with emergency mitigation services (Whalen Restoration Services to the rescue!). You’ll want the water extracted, any wet structure treated with an antimicrobial treatment, and you may need some drying equipment to run for days.
  • If the water has affected your electricity, call an electrician to get that back up and running so you can power lights and drying equipment.
  • If the water has affected your heating system (or if the system failing was what allowed the pipes to freeze) have a professional assess it and get it back up and running as soon as possible to prevent any additional damage from the cold.
  • Call your insurance company and report the claim.

Now these may not be in the exact order that you’ll need to do them, but it’s a great checklist.

Questions? Concerns? Reach out to us! We’re happy to help!

Spring Cleaning – Going Green

Signs of spring burst all around the Cape back in February. Although it may not be time to start packing away your winter clothes just yet it is a great time to start on your annual cleaning & organizing. This year why not go a little greener with it?

Spring_Flower_CleanYour Air
Nix the air fresheners and open up those windows! Toss the scented aerosols and freshen things up with fresh cut flowers instead. Forget chemicals and use mixes of baking soda and essential oils for deodorizing. Use low-VOC paints.

Your Papers
Register an address and you start getting paper solicitations and direct marketing cards. Open a line of credit and you get loads of other offers. On average the amount of paper waste we make every year adds up to over 2000 pounds! What can you you do to go green here? Of course you can recycle the paper but start lessening the amount delivered in the first place. Call the sources of all of the unwanted mail and opt out. You can also sign up for paperless billing invoices and save your receipts digitally. Not only will you be saving the environment you’ll be saving yourself the time you would normally spend filing it all away!

Your Water
Use less and keep it clean! If you’ve been putting off fixing that running toilet do it now! Check all of your faucets for drips and adjust them accordingly. A faucet that drips 1 drip per minute actually wastes up to 34 gallons a year and you’re paying for it. Consider swapping out your shower heads for low-flow models. Be conscious of how much water you’re using when you’re brushing your teeth and doing dishes (turn it off while you scrub!).

Your Stuff
Recycle and donate. Old tattered clothes can be used as rags or kept for messy projects like painting the ceiling. Donate clothes in good condition to your local Goodwill, Salvation Army, church group or homeless shelter. Donate old pillows and towels to your local animal shelter. Buy a trash can that helps you sort out your plastics and bottles from your trash, and sort and recycle all of your boxes.

Your Energy
Vampires are everywhere! Think of how many things are still plugged in at your home right now. The coffee pot? TV? Phone chargers? Computer? All of these things are still slowly using electricity. Put a stake in it and unplug any electrical devices when you’re not using them. For areas with multiple devices use a power strip so you only have to pull one plug from the outlet.
Have you had a home energy assessment done yet? Mass Save offers them for Massachusetts residence. They gave homeowners all new energy efficient light bulbs and power strips for their entertainment centers (for FREE!).

Share with us how you are going green in your home!

Leave your shoes at the door

Leave your shoes at the door

Whether they’re strict about it or not we all know someone with the “no shoes in the house” rule. Although some may find that policy annoying or even sometimes odd for guests you may want to consider adopting the practice for your own home.

Shoes

I’m sure you’ve heard “a little dirt never hurt anyone”, but how about pesticides, lawn fertilizer, the flu, E. coli and C. diff? What is C. diff? It’s a dangerous bacterium that causes terrible symptoms from diarrhea and cramping to kidney failure and fatal inflammation. It’s nasty stuff but what’s even scarier is how possible it is that you’re carrying it or something similar around on your daily footwear! Something as simple as propping your feet up on the ottoman after a long day can actually be a bad idea.

Take a look at the numbers.

  • The University of Arizona shared that the bottom of shoes contain on average 421,000 different types of bacteria, 96% detected coliforms (bacteria used to indicate the sanitary quality of water and food), and 27% detected specifically E.Coli.
  • As shared by TODAY, a study by the University of Houston found that 26.4% of shoes carry that awful sounding C. diff.
  • The University of Utah’s study concluded that bacteria on your shoes are transferred into your home at a rate of 90 to 99%!

So leaving your outdoor shoes on in the house is highly likely to carry quite a bit of bacteria throughout your home where you eat, relax, breathe and sleep.  For healthy adults that may only bring a threat of being sick for a few days, but for children, elderly and people with compromised immune systems it can be extremely dangerous.

Still not sold on the daily practice of dropping you shoes at the entry mat? You can keep your home healthier by at least spraying them down with a disinfectant and then thoroughly washing your hands. It’s not as good as taking them off and spraying them down, but it’s certainly heathier than not doing either. And as Mom always said, “no shoes on the table.”

Flooding on Cape Cod

We’ve seen many storms and some pretty nasty winters the last few years here on Cape Cod, but last week was certainly something different for the area. While locals braced themselves for a storm after sustaining a long cold snap they didn’t quite expect to be facing such a major flood situation.

Provincetown’s high tide just after noon measured a whole 4’ higher than the previous tide, hitting a total height of over 10’ and turning Commercial Street into a river. Not only did the tides raise, the groundwater level rose so places like dirt crawlspaces flooded and all of the melting snow didn’t drain completely into the ground. Some areas reported surges that exceeded those of the historic Blizzard of ’78!

Eastham, MA Storm Surge Flooding

Not only were areas of the Cape being devastated with storm surge and groundwater damage, the warmer temperatures thawed homes with frozen pipes causing water damage in other areas.  We can’t stress enough the importance of winterizing your home if you’re going to be away for an extended period of time. Even if it’s just a short while, make sure someone checks in on it, that your water is off and that your heat is on. Open your cabinets under sinks to allow for the warm air to flow to the plumbing. If you’re away often, purchase a water detector for damage prone areas like the basement to alert you as soon as water is detected, and Wi-Fi enabled thermostats so you can monitor the temperature in the house.  These things help you act fast when disaster strikes so you can minimize the amount of damage you sustain.

Complicating matters even further were the power outages. Most heating systems rely on electricity to work so when the storm knocked out power to areas it also knocked out the heat. Later that night temperatures dropped to a deep freeze.  It was a recipe for disaster. Pipes were even freezing in homes that were primary to the residents and the heat was on. It was really that cold, and the wind was that strong that it froze pipes in their exterior walls and ceilings.

Although there are a lot of areas where homeowners are required to purchase flood insurance because of their location on FEMA’s flood maps those policies don’t cover damaged contents. Think of all of the things that people keep in their basements; seasonal clothes, pantry items, extra furniture, etc. Finished basements could be entire bedrooms, offices and TV rooms. Flood insurance at least covers damage to burners and electrical equipment, but the cost to not only replace but dispose of all of the contents can be in the thousands.

“25% of homes with flood claims each year are in low risk zones.”

It has been a real eye opener. As restoration efforts continue and our crews remain available round-the-clock for emergency services we hope that everyone really takes a look at the measures they have in place for such disasters to protect themselves, their business and their homes from future events. It’s obvious the weather patterns continue to change, and the storms seem to be getting stronger, so please, stay safe out there and make sure you prepare for all of the possibilities.